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Home > > > Help Center > Company Policies > Complaint Policy

Complaint Policy


BORTE is not only committed to providing competitive products, but also to developing and maintaining a good relationship with all of our customers.


Your complaints or comments will improve our service and management. Please first contact your service specialist for resolving your complaints. It’s our company’s policy that he or she will response your complaints within one working day. If there are no any response from your service specialist for more than one working day or you’re not satisfied with the service specialist’s response, you can forward your complaints to our service department by email: service@borte.com.cn or by fax: 0086 574 56708454. Our service department will fix it as soon as possible. We believe our complaints handling procedure offers an effective and fair process by which you are able to raise your concerns with us.


Please download the Complaints/Comments Form here.